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Terms and Conditions
Website Privacy Policy
This website is owned and operated by 2nd Hand Warehouse cc and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this website ("www.2ndhandwarehouse.com), which is set out on this website page.The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the website. We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time.
This Internet Privacy Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third party websites that may be linked to the website. We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual ("personal information").
This Internet Privacy Policy governs the manner in which your personal information, obtained through the website, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.
Personal Information
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries.
It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in South Africa.
Use of Information
Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection.
Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only. We guarantee that personal information provided by the user will be employed solely for the purpose of providing any service that the user has requested and that apart from the exceptions stipulated in point 6 and 7 below, no user data, personal or otherwise, will ever be passed to external agencies or third parties for any reason unless required by law.
Collecting information on Registered members
As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
Registration
Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.
Credit Card Details
For Credit Card payments, users are directed to PayFast, a secure third party credit card processor. This website does not collect, neither do the owners of this website store customers credit card details in any way.
Disclosure
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
We may engage third parties to provide you with goods or services on our behalf (e.g courier companies). In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
Security
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we will endeavor to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorized access to your personal information.
Collecting Information for Users
Cookies & Applets
We use cookies to provide you with a better experience. These cookies and Applets allow us to increase your security by storing your session ID and are a way of monitoring single user access.
This aggregate, non-personal information is collated and provided to us to assist in analyzing the usage of the site.
Access of Information
We will endeavor to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
Links to other Sites
We provide links to Websites outside of our websites, as well as to third party Websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Website and its privacy statement.
Please note that this site advertises on third party sites through Google AdWords, and Google may use cookies to serve ads based on your visit to this site.
Problems or Questions
If we become aware of any ongoing concerns or problems with our websites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.
Delivery Policy
Deliveries are a service charge and are non refundable.
You will be contacted within the open hours of the 3rd party delivery team for booking confirmation. Mon - Fri 8:30am - 4:30pm
Delivery Dates and times are subject to change due to availability.
Returns Policy
All items on our website and in store are second hand and as such are sold as is.
We ensure to do our best to stipulate the quality of the specific item being sold and use images to depict any damages and inconsistencies. Should you require more information about the condition of a particular item please contact us or visit the store to view the item before purchase.
If you are not happy with your purchase you may contact us and request a refund, please note that the delivery fee is non refundable as this is a service charge. If you require recollection of products for the refund process an additional collection fee will be charged.
We do not keep stock aside without full payment. No lay-bys or "cash on delivery".
We expect to have the items in stock, should an inconsistency in stock occur and you have purchased an item that is out of stock, you will be contacted within 24 hours with options for a replacement or a full refund.
Product Awareness
All items on our website and in store are second hand and as such are sold as is.
Look carefully at the pictures as we try to depict any damages or inconsistencies, please contact us should you require more information about the condition of a particular item.
Look carefully at the measurements to make sure the item will fit into your space.
We do not keep stock aside without full payment. No lay-bys or "cash on delivery".
We expect to have the items in stock, should an inconsistency in stock occur and you have purchased an item that is out of stock, you will be contacted within 24 hours with options for a replacement or a full refund.
